Here is how we resolve your IT issues.
- You begin the process by either emailing or live chatting with the Help Desk.
- You will receive a prompt acknowledgment of the request.
- A new ticket will be opened to track the resolution process.
- Ticket processing and automatic updating will take through the resolution cycle and keep you up to date on the progress.
- The process is complete when your ticket is resolved.
As always, if you have any inquiries, please contact Information Systems Integration, LLC. at email@example.com for more information.
Information Systems Integration, LLC. Support Process.
- Proactive network management, which reduces support requests.
- When needed, support requests are initiated by phone, email or live chat.
- Our help desk responds and creates a traceable support ticket.
- Our ticketing process keeps your updated through the resolution cycle.
- Final completion is accomplished and the ticket is resolved.